1.Do you provide customized service?
-Yes, your own designs and labels are welcome!
2.How to confirm if the product is what I want?
-We will produce sample first and then send you a picture. If you do not like it we can make it again.
1.Sample can be delivered in 3-7days.
2.Production lead time: 100- 1000pcs: 14 days.
4. When I re-order my product, should I pay the mold fee again?
- NO, we'll keep each mold for 3 years, during this time, you can re-order without mold fee.
5.What is the shipping port?
-Shanghai or Ningbo.
6. Express shipping is too high, any other options for shipping?
- Yes, we could also ship via China Post, E-package, or agent express with low cost.
7. My product need to display, any show box?
- Yes, we could also provide plastic box, paper box, velvet box for pins, medals, etc.
8. I need some product very urgent, how fast you can produce it?
- Depending on your item, our sales will check schedule and get a fastest production time for you.
9. I received my product, but it’s wrong, how could I do?
1.If you provide wrong info and affirmed wrong artwork or production plan, then sorry you will afford to re-make them.
2.If we made products wrong with our artwork or production plan, we'll re-make for you.
3.If you are in a rush for the wrong items, so have no time for the re-making, please be kind to accept our sorry and discount for you.
10. UPS / TNT / DHL Express lost / broken my package, how could I do?
1.If you didn't receive it in time, please let us know, we'll check with express and get you an answer.
2.If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the picture, we'll re-make the lost items for you and make claim on this to express.